FAQ

WHY SHOP AT IVORY BRIDAL CO?

We have an undying passion for helping you find the most important dress of your life and offering up a world class experience all while relaxing in the most chic and laid-back environment. We consider every bride we meet a new friend and a part of our family so sit back, relax, and enjoy every moment of your dress shopping experience. You and your crew will be accompanied by complementary refreshments to enjoy during your visit in our brand new space. We want you to feel like you are in the comfort of your own home which is why we have gone above and beyond with our decor and furnishings to create a moody and sexy vibe, so take it all in! 

DO I NEED AN APPOINTMENT?

We do require appointments, as we want to provide you with our undivided attention. Our space is limited, and we pride ourselves on our one-on-one consultations. Click HERE to make an appointment!

HOW LONG ARE APPOINTMENTS?

Bridal appointments are each an hour and a half, unless you schedule a VIP appointment or VIP appointment with Colby John. We schedule this time with each bride so you can work with one of our consultants one-on-one. If you need more time, we can always schedule you a follow-up appointment! 

WHO SHOULD I BRING WITH ME?

This is up to you, of course! However, we do ask that you keep your entourage small – for your own sanity. One to three people who know you best will often ensure a good time for all and a happy (and stress-free) bride-to-be.  Your appointment details will provide you with more information on the max number of people you can bring. Also, while we love kids - we ask that Ivory is kept an adult-only experience. *Immobile infants are fine! :)​

 

WHAT IS YOUR PRICE RANGE? 

Our price range is $1500-$7000. We have a limited number of styles under $1500, and the bulk of our collections range between $2500-$4000.  Don't hesitate to call or email us with any questions regarding specific styles that may sit within your budget!

WHAT SIZES ARE YOUR SAMPLES?

Our samples range from a Bridal size 6-18.  Most dresses will be sizes 8-12. We can order sizes 0-32.

SHOULD I WEAR SPECIFIC UNDIES WHEN I COME IN?

Yes! This makes all the difference! Opt for styles that are nude and seamless! If it's lacy, too low cut, or even a size too small, it's gonna show through most gowns. Don't say we didn't warn you!  Also, don't worry too much about a bra as with most gowns, it will be best for you to take it off!

WILL I NEED ALTERATIONS AND DO YOU DO THEM IN-HOUSE?

Yep! While your gown is made to order, it is based on a standard size chart. Most gowns will need at least minimal alterations (ie. a hem and straps, etc) to make it fit you perfectly. 

WHEN SHOULD I BEGIN DRESS SHOPPING?

We recommend that you begin shopping 10-12 months before the big day.  While some designers work well with tight timelines, it's best for you to order early!

 

CAN I BUY A DRESS OFF THE RACK?

We are primarily a special order boutique. This means that we have sample gowns on our sales floor, typically ranging in sizes 6 to 18.  Brides try on a sample, and we place an order for a brand new dress in her preferred size. In cases where the sample fits perfectly, or there is not a sufficient amount of time to order, we are willing to sell most of our sample gowns off the rack. 

 

WHAT SHOULD I BRING?

Yourself, a well-fitting pair of nude undies, a good attitude, an open mind, and a supportive group to help you make your decision!

 

WHEN SHOULD I ARRIVE FOR MY APPOINTMENT?
Please arrive at the time your appointment is scheduled for. We book up fast and we often have appointments immediately before you (especially on a Saturday) and will most likely not be able to accommodate you early.

CAN YOU ACCOMMODATE A LARGE GROUP?

While we recommend 1-3 guests, we want you to be able to bring your key decision-makers and people you love the most with you. Please schedule the appointment that will best suit your group size (above). We want to make sure all our guests are comfortable and we all are courteous of other appointments. 

 

DO YOU DISCOUNT?

We can only offer a discount during a special event or trunk show.  Your stylist will be able to let you know of

any promotions that might be available.

As a small business, we cannot run the risk of losing the ability to carry one of our designers due to unauthorized discounting. 

 

WHEN DO I NEED TO ORDER MY DRESS?

It varies by designer, but we recommend at least 8-10 months prior to the wedding date to ensure time for alterations.  Creation time is usually 6-7 months and we recommend having the dress in your hands 2-3 months before your wedding!

That said, we happily work with brides on a timeline.

 

WHEN IS FULL PAYMENT DUE?

Full payment is due at the time of purchase.

WHAT'S A TRUNK SHOW?

Ivory Bridal Co. carries a selection of each designer's collection, but trunk shows give our brides the chance to view the newest collection-often times with a discount. These events last 1-3 days and tend to book up quickly. If you are interested in a specific designer, we urge you to make an appointment for their show.

DO YOU OFFER REFUNDS OR EXCHANGES ON PURCHASES?
All purchases are final sale and cannot be returned or exchanged. We will aim to ensure you are satisfied and love everything before you leave the boutique because we want happy brides!

If you love an off-the-rack gown, but need to sleep on it, Ivory Bridal Co. offers $200 Dream-On-It Dress Insurance which allows us to take your gown off the floor for 3 days.
The $200 goes towards the purchase of your gown, or can be transferred to another gown if you fall in love with a different dress. If you decide not to purchase a gown - that $200 can be spent on any of our accessories and/or veils if used within 30 days. 

Dream On It Insurance